I feel like I’m in a vehicle, hurtling down a mountain road with no brakes, no steering wheel, in short no control!
I’m one of those poor souls who are being forced into a new telephone company, after Verizon sold their Florida assets to Frontier.
Dear Public Service Commission, you did us no favours!
I’ve been a happy Verizon customer for over 40 years, with the last 4, being a FIOS customer. When I heard about Frontier taking over, it didn’t take but 60 seconds to read countless complaints from other states where this has taken place. Not reassuring at all!
So I get the mailer to create my Frontier user ID. Fine, how hard can that be? Well, it took over 30 minutes!
Screen shot of the Frontier website
For starters, their web designers have decided to block a users ability to use the context menu or Control-V to paste in your password.
In this day in age where a strong password is important, this prevents me using my password manager and my normal 32 character password!
OK fine, I type in something far less secure and continue on…
Next, they want a mobile number. No, you can’t have it! It’s a required field though, so I just put in the home phone number for the service I’m paying for with them. Then a menu comes up giving me the ability to accept or decline marketing calls to the number.
At which point, my number is erased from the “required” field and I am not allowed to register! I tried several times to get past this road block, before finally putting in a completely fake, all Zero phone number with my proper area code, and then accepting advertising. This only worked after they decided to throw out a Captcha verification to make sure I wasn’t a robot.
Now, it lets me register
Next, it wants to verify my email address. Fine, it’s a simple thing, and completely understandable. I click for them to send me an email with the link.
But the email never comes. Turns out that Frontier generates so much spam email, that my mail provider was blocking them from my mailbox! This took a trip to my hosting control panel to actually white-list their domain so the mail can get through.
The mail comes, I click on the link, and it just takes me back to their main site. No indication that my mail has been verified.
I close the window and open it again, and they once again complain that I need to verify my email.
Fine, I ask for another email. Click on that link, with the same results. It took several attempts before their web site acknowledged that my email address was verified.
It won’t let me set up billing and other needs at this point, as the hand-off doesn’t happen until tomorrow. This is the only thing so far that makes any sense.
I’ve read many complaints of double billing during the hand-over, with Verizon continuing to bill when you’re no longer a customer, and Frontier trying to calculate partial months to get you into their billing cycle. This could be a disaster for those of us on a fixed income.
So far, my experience has been terrible with this company. I’m scared to death of huge price increases after my current Verizon contract expires next year (If they even honour it!)
I may have to change to Bright House cable, and I hear they’re even worse…